Support

Northern Sky for iPhone

northernskyapp@gmail.com

One person reads this, so please be patient, but every message gets an answer. If something went wrong, your iPhone model and iOS version help a lot.

The usual questions

Where are my entries?

On your phone, always. If you made an account, they are also on our servers, and signing in on a new phone brings them back. Without an account, they exist only on the phone they were written on.

I got a new phone and my entries are gone.

Sign in with the same method you used before, from Settings. If you never made an account, the entries stayed with the old phone; an export from it, if you have one, can be brought in from Settings.

How do I cancel?

Through Apple: Settings → your name → Subscriptions, or the Subscription row inside the app, which opens the same place. Cancelling during the free week means nothing is charged.

I subscribed on another phone and the app doesn't know.

Settings → Restore purchase. It asks Apple for the subscription attached to your Apple Account.

How do I get my entries out?

Settings → Download my entries. It gives you a file with everything, which you own.

How do I delete my account?

Settings → Delete my account. It removes your account and every entry from our servers immediately. The entries on your phone stay until you delete the app. Export first if you want to keep them.

The reminder didn't come.

Reminders are local notifications, so iOS has to be allowed to show them: Settings → Notifications → Northern Sky. Focus modes and scheduled summaries can also hold them back.

Something else.

Write. The address is at the top.